Hyderabad Water Bill 2026: HMWSSB Online Payment, CAN Number & Receipt
Hyderabad Water Bill 2026: HMWSSB Online Payment, CAN Number, Bill Download & Complaint Guide
If you live in Hyderabad and receive a water bill from the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB), you may need to check your outstanding amount, pay a bill, retrieve a receipt, update consumer information or report a water-supply problem.
The official HMWSSB website provides consumer services, while Telangana’s official State Portal lists online water-bill payment and water-connection services. The state’s T-Wallet also lists HMWSSB water-bill payments and related services. (hyderabadwater.gov.in, Telangana State Services, T-Wallet)
This guide explains the practical steps Hyderabad consumers can follow in 2026.
Important: HMWSSB services mainly concern Hyderabad and the areas covered by the board. This guide is not a universal water-bill payment procedure for every Telangana municipality.
1. What is HMWSSB?
HMWSSB stands for Hyderabad Metropolitan Water Supply and Sewerage Board. It is responsible for water-supply and sewerage-related services within its jurisdiction.
Consumers may need the board’s services for:
Water-bill payments
Outstanding-bill enquiries
Consumer account details
Water connections
Connection-related requests
Water-supply complaints
Meter-related issues
Other water and sewerage services
Use the official HMWSSB website to locate the applicable service.
2. How to pay your Hyderabad water bill online
The official Telangana State Portal lists HMWSSB e-payment of water bills as an online service. The Telangana government also lists HMWSSB payments through T-Wallet. (State Services, T-Wallet)
Follow these steps:
Open the official HMWSSB website.
Find the online bill-payment or consumer-services section.
Enter the required Customer Account Number (CAN) or other requested details.
Check the consumer information and outstanding amount.
Continue to the available payment gateway.
Complete the payment using an offered payment method.
Save the receipt or transaction reference.
Recheck the payment status if the account does not update immediately.
Before authorising a payment, verify that the account details correspond to your own connection.
3. What is the HMWSSB CAN number?
CAN means Customer Account Number.
It identifies a consumer account in the HMWSSB billing system. You may need it to check a water bill, make an online payment or use other consumer services.
You can usually find your CAN on an existing water bill or consumer record.
If you cannot locate it:
Check a previous HMWSSB bill.
Review the consumer details on any earlier receipt.
Contact HMWSSB through its official channels.
Visit an authorised service centre with relevant connection information if necessary.
Do not guess a CAN number or pay an account merely because the address appears similar.
4. How to check your Hyderabad water-bill amount
Before paying, check the latest bill or outstanding amount through the official service.
Keep your CAN number ready and verify the details displayed.
Review:
Consumer or account information
Billing period
Meter reading, where applicable
Consumption details, where displayed
Outstanding amount
Previous dues or adjustments
Due date, if shown
If the amount seems unusually high, compare it with earlier bills and meter readings. A higher bill can result from increased consumption, a leak, meter problems, billing adjustments or other account-specific factors.
If the discrepancy remains unexplained, contact HMWSSB through an official complaint or enquiry channel.
5. How to download a Hyderabad water-bill receipt
A bill and a payment receipt are different documents.
Water bill: Shows the amount demanded for a billing period.
Payment receipt: Records a payment made against the account.
After paying online:
Wait for the payment result.
Look for a receipt, transaction confirmation or payment-history option.
Download or save the receipt if available.
Keep the transaction reference.
Check the account again if payment confirmation is delayed.
If money has been deducted but the payment status is unclear, verify the transaction before paying again.
6. What if the water bill is not received?
Not receiving a paper bill does not necessarily mean that no amount is due.
HMWSSB’s published consumer instructions state that consumers remain responsible for payment even when a bill has not been received. Because individual billing circumstances can differ, check your current account balance and applicable instructions rather than relying on an old bill amount. (HMWSSB consumer instructions)
If you do not receive a bill:
Check the outstanding amount through the official service.
Confirm the consumer account details.
Ask whether your contact details need updating.
Contact HMWSSB if the account or billing information appears incorrect.
Do not assume that a missing paper bill cancels the amount payable.
7. How to register a water-supply complaint in Hyderabad
If you experience a water-supply problem, use the official HMWSSB complaint or contact service.
Possible issues include:
No water supply
Low water pressure
Leakage
Damaged water pipes
Water-meter problems
Incorrect billing
Connection-related issues
Sewerage-related problems
The Telangana State Portal lists HMWSSB contact information, including the board’s customer-care number 155313. Check the current official contact page before calling, as contact arrangements can change. (Telangana Municipal Administration and Urban Development)
When reporting a complaint, keep these details ready:
CAN number, if applicable
Consumer name
Service address
Nearby landmark
Description of the issue
Date and approximate time the problem began
Previous complaint reference, if any
Save the complaint acknowledgement and use it when following up.
8. How to apply for a new HMWSSB water connection
If you are constructing a house, moving into a property or setting up a business, check the applicable new-connection service.
The Telangana State Portal lists water-connection application services, including business-related applications. HMWSSB also publishes connection procedures and documentation requirements. (Telangana State Services, HMWSSB connection guidance)
Depending on the connection type, requirements may include:
Applicant and property details
Registered purchase deed or other applicable property documents
Building-sanction information where required
Site or premises photographs
Connection category and demand details
Applicable fees and deposits
Other documents specified by HMWSSB
Do not rely on a single document checklist for every application. Requirements can differ for domestic, commercial, bulk and other connection categories. Check the current instructions before applying.
9. Can you use T-Wallet to pay the Hyderabad water bill?
Yes, Telangana’s official T-Wallet website lists HMWSSB water-bill payments among its services. It also lists water-tanker booking and smart-card recharge services separately. (T-Wallet official website)
To use it:
Open the official T-Wallet website or the official app.
Select the HMWSSB water-bill service.
Enter the requested consumer details.
Verify the account and amount.
Complete the payment through the available payment method.
Save the transaction confirmation.
Check that the service is available for your particular account before proceeding.
10. What should you do if the water bill is unusually high?
Do not assume that every increase is a billing error. First investigate the possible reasons.
Check:
Whether the billing period is longer than usual
Whether the meter reading is accurate
Whether consumption increased
Whether there is a leak inside the premises
Whether previous dues or adjustments are included
Whether the consumer category and account details are correct
If you still believe the bill is incorrect, record the discrepancy and contact HMWSSB through the appropriate official channel.
Keep copies of the current bill, earlier bills, meter photographs where safe, and any complaint acknowledgement.
11. How to update consumer or mobile-number details
If you need to update contact details or other consumer information, use the relevant HMWSSB service or ask the board which procedure applies to your account.
HMWSSB has published instructions for registering a mobile number against a CAN and checking outstanding amounts through SMS. However, SMS formats and availability may change, so verify the latest instructions on the official website before using an older message format. (HMWSSB consumer instructions)
Never share an OTP or banking PIN with someone claiming to update your water account.
12. Hyderabad water bill payment safety checklist
Before payment:
Confirm the correct HMWSSB account.
Verify the CAN number.
Check the amount due.
Use the official website or a trusted authorised payment service.
Never disclose your UPI PIN, password or OTP.
After payment:
Save the receipt.
Keep the transaction reference.
Check whether the account has updated.
Contact the authorised provider or HMWSSB if the transaction remains unresolved.
Avoid paying through unknown links received by SMS, WhatsApp or social media.
Frequently asked questions
How can I pay my Hyderabad water bill online?
Use the official HMWSSB website or an authorised payment service such as T-Wallet. Enter your account details, verify the amount and save the payment confirmation. (HMWSSB, T-Wallet)
What is the HMWSSB CAN number?
CAN stands for Customer Account Number. It identifies your consumer account and may be required for bill payment and other services.
How can I check my outstanding water bill?
Use the official HMWSSB consumer service and enter the requested account details.
What should I do if my payment succeeds but the bill remains unpaid?
Save the transaction reference, check payment status and contact the authorised payment provider or HMWSSB before making another payment.
How can I complain about a water-supply problem?
Use the official HMWSSB complaint/contact facilities. The Telangana State Portal lists 155313 as a HMWSSB contact number. (Telangana State Portal)
Can I apply for a new water connection online?
The Telangana State Portal lists water-connection application services, and HMWSSB publishes connection procedures. The exact process depends on the connection category. (State Services)
Is HMWSSB the water board for every Telangana district?
No. HMWSSB covers Hyderabad and its applicable service jurisdiction. Other locations may be served by different municipal or water-supply authorities.
Is water-bill payment the same as water-tanker booking?
No. They are separate services. T-Wallet lists HMWSSB bill payments and tanker-related services separately. (T-Wallet)
Official resources
HMWSSB official website: hyderabadwater.gov.in
Telangana State Services: Official online services
T-Wallet: Official Telangana digital wallet
Telangana Municipal Administration and Urban Development: Official department contacts
HMWSSB connection guidance: Connection procedure document
Final takeaway
For a smooth Hyderabad water-bill experience, keep your CAN number, latest bill, payment receipts and complaint references together.
Use official payment channels, verify every transaction and report unresolved billing or water-supply issues through the appropriate HMWSSB service.
TopTelangana — Explore • Connect • Grow Telangana Local Information & Services
Editorial note: Verify portal links, current fees and service procedures before publishing. This guide is informational and is not an official HMWSSB publication.
